Return Policy

1. Overview

At Tlixarenphimeo, we want you to be completely satisfied with your purchase. If you are not satisfied with a product, we offer a 30-day return policy for eligible items. Please read this policy carefully to understand your rights and the conditions for returns.

2. Return Eligibility

2.1 Eligible Returns

To be eligible for a return, items must meet the following conditions:

• Return request initiated within 30 days of delivery
• Product is unopened and in its original, sealed packaging
• Product packaging is undamaged and in resalable condition
• All original labels, seals, and tags are intact
• Accompanied by the original receipt or proof of purchase

2.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Products with broken seals or damaged packaging
• Items purchased more than 30 days ago
• Products marked as final sale or non-returnable
• Gift cards

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at helpcenter@tlixarenphimeo.world within 30 days of receiving your order
2. Provide your order number and reason for the return
3. Wait for approval and return instructions from our team
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return instructions

3.2 Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item was damaged during shipping
• You received the wrong item
• The product is defective

We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we cannot be responsible for items lost or damaged in transit.

4. Refunds

4.1 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5-10 business days
• Refunds will be credited to the original payment method
• You will receive an email confirmation when your refund has been processed

4.2 Refund Amount

Approved refunds include:

• Full purchase price of the returned item(s)
• Original shipping costs only if the return is due to our error

The following are not refundable:

• Original shipping costs for standard returns
• Return shipping costs (unless return is due to our error)

4.3 Partial Refunds

In some cases, only partial refunds may be granted:

• Items not in their original condition or with missing components
• Items returned more than 30 days after delivery

5. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at helpcenter@tlixarenphimeo.world
2. Provide photos of the damaged item and packaging
3. Keep all original packaging materials
4. Do not discard the damaged item until instructed

For verified damaged or defective items, we will:

• Provide a prepaid return shipping label
• Send a replacement at no additional cost, or
• Issue a full refund including original shipping costs

6. Wrong Item Received

If you receive an incorrect item:

1. Contact us within 7 days of delivery
2. Do not open or use the incorrect item
3. We will provide a prepaid return shipping label
4. Once we receive the returned item, we will ship the correct item or issue a refund

7. Exchanges

We do not offer direct exchanges. If you would like a different product:

1. Return the original item following our return process
2. Place a new order for the desired item

8. International Returns

For international orders:

• The same return policy applies
• Customer is responsible for return shipping costs and any customs fees
• Returns must be shipped with tracking and appropriate customs documentation
• Processing time may be longer due to international shipping

9. Cancellations

Orders may be cancelled within 24 hours of placement if they have not yet been processed for shipping. To request a cancellation, contact us immediately at helpcenter@tlixarenphimeo.world with your order number.

If your order has already been shipped, you will need to wait for delivery and then initiate a return.

10. Consumer Rights

This Return Policy does not affect your statutory rights under applicable consumer protection laws, including relevant federal or provincial legislation in Canada. If your province provides additional non-waivable rights, those rights apply in addition to this policy.

11. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to your order.

12. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us: